I have a mobile app developed in React Native.
I have a feature where the app can make calls using Twilio and there is a call screen that displays the normal information such as the caller id, duration of call, etc.
While the app is open everything works as expected but when the phone is in lock screen and the user receives a call 2 things happen
The function that is used to display the call duration only display00:00 but when I console.log the function the timer is running and the timer is logging the correct time
After picking up the call the phone continues to ring even though the call has been answered
This only seems to happen on android devices and not iOS devices
I am assuming that this is an issue with the app being in the background and not active.
If more information is needed I can probably post some snippets but I cannot post specific code.
It sounds like youre encountering issues related to the app being in the background or locked state on Android devices. Here are a few suggestions to troubleshoot and potentially resolve these issues:
Background Execution: Ensure that your React Native app is configured to continue executing code when its in the background. In Android, this typically involves handling background tasks using services or headless JS tasks. Make sure that your call duration timer and call handling logic are correctly implemented to continue running when the app is not in the foreground.
Permissions: Verify that your app has the necessary permissions to run in the background and access device features such as making calls and displaying notifications. Check the AndroidManifest.xml file in your React Native project to ensure that the required permissions are declared.
Foreground Service: Consider using a foreground service to ensure that your app remains active and visible to the user even when its in the background. This can help prevent Android from optimizing or terminating your apps background processes. Implement foreground service functionality in your React Native app to maintain call handling capabilities.
Wake Locks: Android devices may enter power-saving modes or restrict background execution to conserve battery life. Use wake locks to prevent the device from sleeping while your app is active or performing critical tasks such as handling calls. However, be mindful of battery consumption and user experience considerations when using wake locks.
Test on Different Devices and Android Versions: Test your app on various Android devices and versions to identify any device-specific issues or compatibility issues with certain Android versions. Android device manufacturers may implement custom optimizations or restrictions that affect background execution behavior.
Twilio SDK Configuration: Review the configuration of the Twilio SDK in your React Native app to ensure that its correctly initialized and handling call events properly. Check for any known issues or limitations with the Twilio SDK on Android devices and consider updating to the latest version or consulting Twilios documentation and support resources for guidance.
By addressing these potential causes and ensuring that your React Native app is properly configured for background execution and call handling on Android devices, you should be able to resolve the issues with call duration display and call handling when the app is in the background or locked state. If you continue to experience difficulties, consider providing more specific details or code snippets for further assistance.